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In a statement received by AppleInsider, Apple explains it has formed a solution to the Group FaceTime exploit, and has already deployed the fix to its servers. As part of the repair process, Apple will also be releasing an update that makes changes to Group FaceTime on the client-side, re-enabling the feature at the same time. Shortly after the discovery of the bug, Apple quickly disabled Group FaceTime for all users while a fix was in production. In the wake of the exploit's discovery, Apple has become the subject of multiple lawsuits over the feature, with activities in the United States and Canada, as well as an investigation by New York state, currently underway.


Apple also uses the statement to apologize to customers who were affected or concerned by the issue. We have fixed the Group FaceTime security bug on Apple's server's and we will issue a security update to re-enable the feature for users next week. We thank the Thompson family for reporting the bug. We sincerely apologize to our customers who were affected and all who were concerned about this security issue. We appreciate everyone's patience as we complete this process. We want to assure our customers that as soon as our engineering team became aware of the details necessary to reproduce the but, they quickly disabled Group FaceTime and began work on the fix. We are committed to improving the process by which we receive and escalate these reports, in order to get them to the right people as fast as possible.


Longtime Apple Authorized Service Provider Mac-O-Rama told MacRumors that Apple's AASP program is worthwhile because it offers access to Apple parts, training resources, and Apple's processes for repair. Despite these delays, Mac-O-Rama prefers working with Apple because it results in fewer repair issues. The company says it has seen many repairs fail because of low-quality third-party parts or improper installation.For example, clients come in with a 3rd party display replacement and the bezel is heavily damaged. If you try to take the display off and replace the battery and then try to reassemble the phone, the display will crack due to the uneven bezel. Other times we will start a battery replacement and find a previously installed battery that has been installed incorrectly, so we can't even get it out of the phone without creating a fire hazard.


It's scary when you have so many untrained "technicians" out there handling this equipment. For the most part, Apple Authorized Service Providers need to send iPhones back to Apple for repair when the display is involved. Mac-O-Rama is able to replace some iPhone components like the camera and the battery, but other issues require a long turnaround time. The reason for this is a replacement and calibration process that's done with something called the "Horizon Machine," which up until last year was only available to Apple retail stores and repair warehouses. Starting last summer, Apple began providing some AASPs with Horizon Machines, allowing them to do more repairs in-house for faster turnaround times.


Apple gave 200 AASPs access to the Horizon Machine in San Francisco, London, Shanghai, and Singapore. Apple is continuing to roll out Horizon Machines to its service partners, but in some countries like Australia, we've been told that there are very few repair shops that have been provided with one of the Horizon Machines. None of the Apple Authorized Service Providers we spoke to had one of these machines, so the availability still appears to be quite limited. Sans Horizon Machine, a lot of broken iPhones must be sent to Apple for display issues and other problems. In many cases, Apple also does device replacements rather than repairs, which further limits the components that AASPs can fix in house. Most repair shops are not affiliated with Apple, and there are myriad reasons why repair outlets choose not to become Apple certified.


Laxmi Agrawal from Cupertino iPhone Repair said that he spoke with Apple about becoming an AASP, but it wasn't feasible for his business.We decided not to continue with the AASP. Apple doesn't pay very much. They have restrictions that you can't do screen repair at your shop. You have to collect the device, go to a center, and wait for it to be repaired. Turn around time is too long. Agrawal said that Cupertino iPhone Repair gets a lot of foot traffic and works with major companies like Facebook and Zynga, so business is good without Apple. Fixer's Mansoor Safi said that Apple's program isn't convenient for small businesses. Safi also explained that Apple only really repairs two components in the iPhone -- the battery and the screen. For everything else, Apple does total device replacements.


His shop, and other repair shops, can take care of water damage, speaker issues, problems with the charging port, and other problems at a cheaper price than Apple charges customers for a total device replacement. Multiple Apple Authorized Service Providers that we spoke to (all of whom wished to remain anonymous) confirmed Apple pays a limited amount of money for iPhone repairs. With mail-in repairs, for example, one shop told us that compensation does not cover administrative expenses, while another told us it charges a premium to cover the expenses that Apple does not. Jim from San Jose's Cellular Repair Center told us he's reached out to Apple two or three times about the Apple Authorized Service Provider program and hasn't heard back.


He has an open mind about joining, but is a little lukewarm on the idea.Our understanding is that there are restrictions on certain types of repairs that we would not be allowed to perform and we would balk at that. We are one of the few shops in the area that are good at micro-soldering and we would need a pretty big carrot to give that up. Micro soldering is a skill that can fix sensitive iPhone problems that require a lot of precision, such as backlight failure, "Touch Disease" resulting in multi-touch issues, and problems from water damage. AASPs can't address these issues and instead must send devices to Apple for replacement.


Apple's general point of view seems to be that repairs made by independent shops are unsafe, and with the number of repair shops out there, iPhone customers do indeed run into bad repairs and real safety issues. When Apple repairs a device, it goes through a mini factory testing process with the aforementioned Horizon Machine. All of the features need to be calibrated precisely to the meet the specification it was at when it first came out of the factory, and this is testing that only Apple (and select service providers) can perform. Only by using an Apple Authorized Service Provider can customers be sure that a device is functioning 100 percent the way it was intended to when it left Apple's factory.


Apple sees AASPs as an important part of Apple's repair ecosystem, providing repair options in areas where there are no Apple Stores and in dense urban areas where demand is high and Apple retail stores might have long wait times. Repairs from independent shops are often cheaper than the prices Apple charges, and that's one of the reasons why some customers choose to eschew Apple repairs. With higher-quality aftermarket or OEM repair components used in repairs on newer devices, prices aren't always much different from what Apple charges, but on older devices, independent repair shops almost always beat Apple on price.


The same is true of repairs where Apple might scrap the entire device and require customers to pay an out-of-warranty replacement cost. Repair shops can sometimes fix these issues without writing off the entire iPhone. 169, so it's understandable why some customers choose more affordable options. 149 to fix an iPhone 8 screen, which is not far off from Apple's pricing at all. On older devices, though, the savings are much more significant. 60 less than Apple's asking price. You'll need to follow iFixit's tutorials for these kinds of repairs, so it's not for everyone, but it's a good savings for those technically inclined. Repair shops charge a range of different prices, and a lot of time, price dictates quality. We were told by multiple repair shops that a higher price unsurprisingly generally translates to a better quality component.


Are Aftermarket Repairs Safe? In a free market with no regulation and no accountability, you don't know what you're getting when you walk into a third-party repair shop, which isn't something the average person seeking a repair likely thinks about. Still, with some vetting, aftermarket repairs can potentially be a good option for some people and in some situations. Fixit's Kyle Wiens doesn't believe independent repair shops should be avoided in favor of AASPs. He likens the independent repair market to the aftermarket car repair market. There are good mechanics and bad mechanics out there, and the key is to find someone that you trust.


Fixit, for example, travels to Asia to find the best quality components to sell to customers looking to repair their own devices, and employs a testing facility to make sure the aftermarket options are of the best possible quality. Wiens, with iFixit dictating parameters like acceptable number of dead pixels, necessary display brightness, and more, to best match what Apple offers. Almost every repair shop we spoke with said the thing. Check the Yelp reviews. Read what people are saying. Ask questions. Make sure there's a warranty that the repair shop will stick by. Be aware that many independent repair shops are using aftermarket components and while the quality can be nearly as good as an Apple repair, it's not an Apple repair.


Aftermarket repairs that result in damage to an iPhone can void the device's warranty, which is also something to be aware of, and there are multiple problems that can result from lower quality parts or shoddy work, as mentioned above. It's a good idea to ask repair shops to tell you about where they get their components from. The repair shops that we spoke to were forthcoming about their suppliers and the components they're using in repairs. All of the repair shops stressed the importance of a good supplier relationship, vetting the supplies, trial and error to get the best components, and in some cases, even having a quality control team overseas with suppliers. If you want an Apple-quality repair that's guaranteed to be of the best quality, go with Apple or an Apple Authorized Service Provider. Apple charges a premium, but sometimes it's worth it for peace of mind.


You can get almost top-tier quality from aftermarket parts, but there's no match for Apple's own components even at the best repair shops. Apple or an Apple Authorized Service Provider. It makes sense to shell out more money for a device that's newer, and in some cases, when it comes to newer devices, repair shops don't have the necessary aftermarket components to make reliable repairs. For example, there are no companies that are able to manufacture aftermarket OLED displays for the iPhone X. The technology is too new and OLED manufacturing is limited to a few major companies like Samsung.


Some repair shops have been replacing iPhone X OLEDs with LCDs, and the much poorer quality isn't worth the cheaper repair price. There are no independent repair shops that can repair a broken Touch ID button for security reasons, so that's a repair that has to go through Apple. We've also been told that repair shops aren't able to repair the back glass of the iPhone 8, iPhone 8 Plus, and iPhone X for lack of replacement chassis. It's older devices that seem best suited for repair by independent repair shops. Even for older devices, Apple charges quite a lot for repairs and replacements, and many of these repairs are out of warranty. Independent shops charge less and are able to fix non-display issues that Apple would charge a replacement fee for.


It wouldn't be advisable to take an iPhone X to an independent repair shop, but an iPhone 6s with a non-functional speaker? Absolutely. Many customers use their iPhones for multiple years without replacing them, and despite Apple's preference for AASPs, there is a genuine need for more affordable repair options for older iPhones. Apple and other tech companies have been lobbying against Right to Repair legislation, and the general argument is that by restricting repairs, tech companies are protecting their intellectual property, keeping customers safe, and maintaining device security. Many independent repair shops, of course, back Right to Repair legislation. Cupertino iPhone Repair's Laxmi Agrawal.


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